1. DEFINITION AND OBJECT OF THE CONTRACT
1.1 This contract ("Contract") is a distance contract pursuant to art. 50 et seq. of Legislative Decree 6 September 2005, n. 206 ("Consumer Code"). The Contract has as its object the sale of movable goods between AVB SRL, with registered office in Naples (Na) Via GL Bernini 27, PI 08441301218 ("Alla Violetta") and the consumer (the "Customer"). The Contract is concluded directly through the acceptance by Alla Violetta of a purchase proposal issued by the Customer by telephone or via the Internet, following the invitation to offer contained in teleshopping broadcasts, on the website www.store.allaviolettaboutique.com (the "Site") and/or through other distance selling systems of Alla Violetta, based on the methods described in the following article 3.
2. PRICES
The sales prices of the products illustrated on the Alla Violetta website include VAT and any other tax.
Delivery costs are included in the price shown on the site.
3. PURCHASE AND PAYMENT METHODS
3.1 - The Customer will be allowed to choose one of the following payment methods: (a) cash on delivery, to be paid to the courier who delivers the product; or (b) through any other means of payment indicated from time to time as valid by Alla Violetta through transmissions on the Site.
4. DELIVERY OF PRODUCTS - COMPLAINTS
4.1 - Alla Violetta delivers the products to the address indicated by the Customer within 30 (thirty) days of the conclusion of the Contract.
4.2 - Any complaint may be forwarded to the following address: AVB SRL Via GLBernini, 27 – 80129 Naples (NA)
5. PRODUCT AVAILABILITY
Alla Violetta accepts Customer orders within the limits of the quantities of the requested products existing in stock. Therefore, the acceptance by Alla Violetta of the purchase proposal forwarded by the Customer is subject to the availability of the products in stock. Alla Violetta undertakes to promptly communicate to the Customer any unforeseeable stock shortages due to excess demand or other causes.
6. WARRANTIES AND ASSISTANCE
For products purchased by the Customer, the rules regarding guarantees and assistance relating to the sale of consumer goods apply to Alla Violetta.
7. CUSTOMER OBLIGATIONS
The Customer declares and guarantees: (i) to be a consumer as per art. 3 of the Consumer Code; (ii) to be of age; (iii) that the data provided by the same for the execution of the Contract are correct and truthful.
8. RIGHT OF WITHDRAWAL
8.1 - The Customer has the right to withdraw from the contract stipulated, without any penalty and without specifying the reason, within 10 days of receiving the products.
The Customer may exercise the right of withdrawal, within the aforementioned term, by making such a statement by telephone or by means of a written communication to the headquarters of Alla Violetta referred to in art. 4, to be sent by registered letter with acknowledgement of receipt or by telegram, telex, electronic mail or fax.
8.2 - The Customer who intends to exercise the right of withdrawal must return the products to the address indicated on the invoice, following the instructions therein, within 30 days of receiving the products. Pursuant to Article 55, second paragraph, of the Consumer Code, the Customer will not have the right of withdrawal in the following cases:
- supply of sealed audiovisual products or software opened by the Customer;
- supply of products made to measure or personalized, or which by their very nature cannot be returned or are liable to deteriorate or expire rapidly (e.g. cosmetics, flowers, foodstuffs);
- supply of newspapers, periodicals and magazines.
8.3 - The costs of returning the products are borne by the Customer. Violetta will return, within 10 days from the date of receipt of the products by the Customer: (i) the entire price paid by the Customer in the event of return of the product complete with all its parts and functions; or (ii) the part of the price equivalent to the product actually returned by the Customer who has consumed the product in an appreciable manner and/or in such a way as to significantly reduce its value.
9. PROCESSING AND CONFIDENTIALITY OF PERSONAL DATA INFORMATION PURSUANT TO LEGISLATIVE DECREE 196/03
9.1 Pursuant to and for the purposes of the provisions of Legislative Decree of 30 June 2003, n.196 Code regarding the protection of personal data (hereinafter the "Code"), we inform you that your personal data, provided and/or acquired subsequently, will be processed by Alla Violetta, in Italy and abroad, through electronic and manual tools in compliance with the Code and the current legislation on privacy.
Purpose of the processing
The data collected are processed for the following purposes:
a. register for the service;
b. conclude sales contracts and perform the related performance;
c. carry out the necessary procedures to execute the contractual relationship established;
d. send commercial information, advertising, informative and promotional material, by any means (e-mail, sms, etc.);
Data retention
All data acquired cannot be used for purposes other than those indicated above and will be retained for the period necessary to achieve them. After this period, the data will be deleted or transformed into anonymous form. For detailed data on purchases and services, the retention times will not exceed those established by current legislation.
Rights of the interested party
You retain the right to exercise at any time the rights set forth in art. 7 (Right of access to personal data and other rights) of the Code, in particular: the right to access your personal data, request their rectification, updating and cancellation if incomplete, erroneous or collected in violation of current legislation, as well as to oppose their processing for legitimate reasons, by sending a written request to AVB SRL Via GLBernini, 27 – 80129 Naples (NA).
Data Controller
The data controller is AVB SRL Via GLBernini, 27 – 80129 Naples (NA).
10. COMPETENT COURT
The Contract is governed by Italian law. Any dispute relating to the application, execution, interpretation and violation of the Contract will be under the jurisdiction of the Court of Naples.
Payment Methods
Payment methods available:
On delivery
B Bank Transfer
C Credit Card
In case of late payment, default interest will be charged.
Violetta reserves the right, at its sole discretion, to request advance payment.
Force Majeure
In any case of force majeure or fortuitous event, Alla Violetta shall not be held liable for any delay or failure to deliver and reserves the right to terminate the contract in whole or in part, suspend or postpone its execution.
Communicating with Alla Violetta
You can always contact us by phone at 081.5569321 our operators will answer and will be able to help you solve any problem and will give you all the information you need.
For communications, reports and suggestions you can also use the e-mail address: info@allaviolettaboutique.com
You will receive a response very quickly.
